Try Again This Time With Me

To consummate any of the steps below, y'all'll need the email accost and password associated with your active and licensed Microsoft 365 subscription or your i-fourth dimension purchase of Office for Mac. This may be your Microsoft Account or the account y'all received from your organization. You lot will also have already downloaded and installed the Role suite.

Can't actuate Role after installation.

  1. Bank check to make sure your internet is working on the Mac you're trying to install on. You can exercise this by opening your net browser and going to www.microsoft.com. If the page loads, your internet connexion is working.

  2. Reset your credentials:

    1. Open up Spotlight past selecting the magnifying glass at the top right of your desktop.

    2. Search for and open up Keychain.

    3. Blazon in Office and so delete the data license file.

    4. Download and run this script.

"No license found" error / Can't activate Outlook.

  • Are you using the right Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Microsoft 365 subscription. Yous may need to choose "Sign in with some other account" to proceed.

    Tip:Attempt searching all of your e-mail accounts for a confirmation email from Microsoft. This might assist yous detect the email address that is your MSA.

  • Are you lot trying to actuate Outlook with an Office Home and Educatee 2022 license? The Office Abode & Student license does non come up with Outlook. If you would like to utilise Outlook, y'all can switch to a unlike Microsoft 365 dwelling house subscription. If you would like to go on the license you have, we recommend you elevate the Outlook app to Trash to delete it.

  • If you have a Microsoft 365 work or schoolhouse account, your license may not have been set up by your system administrator. Contact your organization's tech support for more assistance.

  • If you don't have a current subscription, you can sign up for a trial account

Can't sign in to activate.

Are you using the correct Microsoft Business relationship (MSA)? Sign out and sign in again with the account associated with your Microsoft 365 subscription. You lot may demand to choose "Sign in with another account" to continue.

Verify your Microsoft Account has a license:

  1. Sign in to your Microsoft Account at Office.com/signin.

    Of import:All Microsoft Accounts have access to Office Online for free. Seeing the spider web apps on this folio doesn't necessarily mean that you have a subscription.

  2. Click the Install Role push on the page.

  3. If you take an Office license, y'all'll encounter information technology listed on the new page. This is the right business relationship to sign in with.

Tip:Not seeing any Function licenses? Attempt searching all of your email accounts for a confirmation e-mail from Microsoft. This might assistance you find the email accost that is your MSA.

Installation limit reached.

Take you seen this mistake?

"Installation limit reached
Your account <email accost> has been used to activate Office on the maximum number of computers immune. Visit your account page to manage your settings and so return hither to retry activation."

To fix this consequence, please follow the steps in Installation limit reached fault when activating Office for Mac.

Office keeps asking me to sign in / "Hallmark Expired" error

If you lot see repeated prompts to grant access to the keychain when starting an Office for Mac app, Part may have been moved to a location other than the default /Applications folder. Other symptoms may be that you encounter Office for Mac repeatedly asking you lot to sign into your account or y'all receive an "Hallmark Expired" error.

In the case of any of the above, follow the steps in Function for Mac repeatedly requesting keychain access to reset your keychain permissions.

Former buy of Role for Mac confirmed, merely still can't activate

"Cheers for buying Office. We've confirmed your purchase, but in lodge to activate you will need to download a version of Part for Mac from this Link"

If y'all're trying to activate a one-fourth dimension purchase of Function for Mac and yous go the higher up error bulletin, this is considering your PriviligedHelperTools folder is incorrectly not accessible to your user business relationship.

Find out if your PriviligedHelperTools folder is not accessible:

  1. Open Finder, click Go (In the menu bar) > Computer.

  2. Go to Macintosh Hard disk drive > Library.

  3. Discover the PriviligedHelperTools binder. If in that location is a blood-red dot/terminate icon next to the name, it is not accessible. Fix it using the instructions in the Fix permissions for the PriviligedHelperTools folder below.

    Note:If your PriviligedHelperTools binder is attainable only empty, uninstall and and then reinstall Office for Mac. And so activate Office again after confirming that the PriviligedHelperTools binder at present has files in it.

If those steps don't work, try this:

  1. Open Finder, click Get (In the menu bar) > Computer.

  2. Go to Macintosh HD > Library.

  3. Observe the PriviligedHelperTools binder. If there is a red dot/stop icon next to the name, it is non accessible. Ready information technology using the instructions in the Fix permissions for the PriviligedHelperTools folder below.

    Note:If your PriviligedHelperTools folder is accessible but empty, uninstall and then reinstall Office for Mac. Then actuate Office once again after confirming that the PriviligedHelperTools folder now has files in it.

  4. Right-click the file, and click Get info.

  5. Correct-click the lock symbol in the Sharing and Permission section.

  6. Click the unlock symbol and enter your admin countersign.

  7. Alter the Everyone's privilege to Read and Write.

Set up permissions for the PriviligedHelperTools folder:

  1. In Spotlight Search(the magnifying drinking glass on your desktop), search for and launch Terminal.

  2. Type "Cd /Library" and press Enter.

  3. Type "sudo -s" and press Enter.

  4. Type your Mac local account countersign and press Enter. Y'all will need administrator privileges for this.

    Note:Equally you type, Terminal will not display the characters.

  5. Type "chmod 755 ./PrivilegedHelperTools" and press Enter.

  6. Quit out of Concluding and out of the Office apps. Relaunch Office and complete activation.

Error code 0xD000000C.

Have you seen this error?

"The system requires that you sign on to a valid account. The error code is: 0xD000000C."

To address this effect, encounter Mistake 0xD000000C when activating Part for Mac.

Error code 0x8A010101.

If y'all're trying to activate Office for Mac and have received error code 0x8A010101, you may have an invalid production cardinal.

Encounter Mistake 0x8A010101 when activating Office for Mac.

Error code 0xD0001043.

Have you seen this fault?

"An unknown error has occurred. The error code is 0xD0001043"

This is a server issue that occurs when trying to activate Microsoft 365 for Mac for Mac. Try restarting your Mac and actuate over again. If you lot're still seeing this error, attempt this:

  1. Run the Office for Mac License Removal Tool

  2. Uninstall Office for Mac and then re-install Role from Part.com/signin.

  3. Activate again.

Mistake lawmaking 0xD000001c.

If you're trying to activate Part for Mac and have received mistake lawmaking 0xD000001c, this is because your Mac'south proper name contains invalid characters when being sent to our server. To fix this upshot, update your Mac'south name to remove the invalid characters:

  1. In the top menu bar, select the Apple icon > Organization Preferences > Sharing (3rd row.)

  2. In the Reckoner Proper name text box, update your Mac's proper noun and and then close the window.

  3. Restart your Mac and then activate Role.

"You need to activate Office for Mac inside 10 days" later on activating already.

Microsoft is enlightened of and currently working on this issue.

If yous've activated Office for Mac 2022 but are however seeing a message that says "You need to activate Office for Mac within Ten days," please try these steps to resolve your consequence:

  1. Run the License Removal Tool

  2. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access.

  3. In Keychain Admission, delete the following files:

    Annotation:You lot will need local admin privileges to make changes to your Keychain Access.

    • Microsoft Part Identities Cache 3

    • Microsoft Office Identities Settings iii

    • Microsoft Role Ticket Cache

  4. Restart your Mac and open up any Microsoft Part app to reactivate.

Activated merely even so prompted to activate.

You've activated merely you lot're notwithstanding being asked to actuate, or you lot keep seeing messages for "Activate Function to Create and Edit" when you lot've already activated:

  1. Quit the app. For case, if you're using Discussion, you'll go to the upper left corner of your screen and click Give-and-take > Quit Give-and-take.

  2. Restart any Function app and the bulletin should be gone.

  3. If this is a constant result, reset your credentials:

    • Open up Spotlight by selecting the magnifying glass at the top right of your desktop.

    • Search for and open Keychain.

    • Type in Office and then delete the information license file.

    • Run the license removal tool

Activated with the wrong license

If you own multiple licenses and have installed using the incorrect one, or you had a former install of Function for Mac then buy Microsoft 365, y'all might need to remove licenses attached to your suite of Function and reactivate to ensure you're getting all the benefits of Microsoft 365.

Come across Remove Office license files on a Mac for directions on how to bank check which license you're using and how to reactivate.

Unknown error" or "clock error" when yous activate Outlook 2022 for Mac

When you activate Outlook 2022 for Mac, you lot may receive one of the post-obit error messages:

  • An unknown error has occurred, the error code is: -805240834

  • An unknown mistake has occurred, the error code is: -805302259

  • An unknown error has occurred, the error code is: -8336C3H9

  • An unknown mistake has occurred, the error code is: 0

  • Clock fault: The system clock is inaccurate, delight set it to electric current local time.

To resolve this event automatically, download and run this script.

Important:Scripts are not supported under whatever Microsoft standard support program or service. Scripts are provided AS IS without warranty of any kind. Microsoft disclaims all unsaid warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the utilise or functioning of the scripts remains with you. In no event shall Microsoft, its authors, or anyone else involved in the creation, product, or delivery of the scripts be liable for any amercement whatsoever (including, without limitation, damages for loss of business organization profits, business interruption, loss of business information, or other pecuniary loss) arising out of the apply of or inability to utilise the scripts, fifty-fifty if Microsoft has been advised of the possibility of such damages.

To resolve this upshot without running the script, follow these steps:

  1. Exit all open Office applications, including Outlook and OneNote.

  2. On the menu bar, click Go > Utilities, and and then double-click Terminal.

  3. Type the following text, so press Enter in the Concluding Window: killall "Office365ServiceV2"

    Notation:If you lot receive the message "No matching processes belonging to you were constitute," the Office365ServiceV2 service is not running. Get to the side by side step.

  4. In Terminal, type the post-obit text, and then printing Enter: cd ~/Library/Group\ Containers/UBF8T346G9.Office

  5. In Concluding, type the following text, and and so press Enter: ls -a | perl -n -due east 'impress if m/^[e|c]\w/' | xargs rm

  6. Open Outlook or OneNote, and verify that you can sign in and activate successfully.

Tin can't download the Office for Mac installer.

  • Check to make sure your internet is working on the Mac you're trying to install on. Pause any other downloads you may have active.

  • If y'all've started a download and it's stuck, delete the download file past dragging it to Trash. Empty the Trash. Now, showtime the download once more by going to Office.com/signin.

    Note:In order to activate Part for Mac, you volition demand a valid and licensed Microsoft 365 business relationship or a Microsoft Account that is associated with a one-time purchase. If yous don't, you won't be able to create or edit files, just read them.

  • Still non working? Open Safari and go to Preferences > Security tab and brand sure Enable Javascript is selected. So become to the Privacy tab > Manage Website Data > Remove all. Starting time the download again using Safari.

Can't observe the installer or Office apps after downloading

If y'all're looking for the Office Installer:

Depending on what browser you used to download the installer, it may save to different folders on your Mac. We recommend you lot use Safari for the best experience.

  • Look for the file in your Downloads folder, typically side by side to the Trash.

  • If yous don't run into a Downloads binder, open Safari and get to View > Show Downloads.

Note:If you've changed your downloads location and don't retrieve where, yous tin can cheque by going to Safari > Preferences > General.

If you're looking for the Role apps afterwards installing:

After you've installed the Office suite, yous can find them by opening the Launchpad Shows the Launchpad button in the Dock.

Or you tin open Finder > Applications > coil down to "Microsoft."

Open Finder > Applications > Search for "Microsoft"

"An error has occurred. Nosotros can't movement on to the next step. Please try once again later."

Some customers may go this fault when clicking install push button from their My Account page:

"An error has occurred. Nosotros can't move on to the next step. Please endeavor again later."

Quit out of your browser and then try again.

Installer.pkg file downloaded but won't launch.

  • Await for the download to be complete. It may take a while, and may start and stop. The final file size should exist around 1.5 gb.

  • Movement the Microsoft Office installer .pkg file from the Downloads folder to the desktop, then double-click to launch.

  • If information technology'southward nevertheless not working, delete the installer.pkg file and empty the Trash. Now, redownload using the Safari browser at Office.com/signin.

Unidentified programmer error

Have y'all seen this fault?

"Microsoft Office tin't be opened because it is from an unidentified developer."

  • If you haven't already, upgrade your device to MacOS Sierra x.12.

  • Click OK and look 10 seconds. Move the download file to your desktop and endeavour again.

  • Concord Control and click the file on your desktop. Click Open.

Error bulletin "Install Failed" when trying to install.

  • The download is corrupted. Drag the installer file to Trash to delete it. Empty the Trash.

  • Offset the download again in Safari by going to Role.com/signin.

Unsupported operating system mistake/Bought wrong version

If you lot bought a onetime purchase of Role 2022 for PC instead of for Mac (or vice versa), you'll get an "Unsupported operating arrangement" fault when installing. If this is the example, you'll need to contact Microsoft support.

Note:This upshot doesn't use to Microsoft 365 subscribers.

See Unsupported operating system fault while installing Office to learn more.

Installer stuck at "Verifying."

The fault that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, has been fixed in an update past Apple tree.

  • Click OK. Wait ten seconds and try again.

  • Update to macOS Sierra (10.12).

  • Restart your figurer and install Part for Mac over again.

Download stopping at the same size, every fourth dimension.

  1. Check to make sure your net is working on the Mac you're trying to install on. You lot can practise this by opening your internet browser and go to www.microsoft.com. If the page loads, yous're good to go.

  2. Click and drag the installer file to Trash to delete information technology.

  3. Use the Safari browser and endeavour to download the installer once again.

Organisation requirements not met.

For the most upwardly-to-date Office for Mac system requirements information, run across System requirements for Role.

Likewise see macOS requirements for Microsoft 365 for Mac or Office 2022 for Mac new updates.

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Source: https://support.microsoft.com/en-us/office/what-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea

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